Terms of Service

Welcome to Maison Strobel. By accessing this website or purchasing any artwork or commission, you agree to the terms outlined below. Please read them carefully before placing an order.

1. Agreement

By using this site or placing an order, you accept these Terms of Service. If you do not agree with any part of these terms, you may not use the site or services.

2. Services

Maison Strobel offers physical art prints for sale, including commissioned artworks that result in a physical print.
No digital files or downloadable content are provided. All products are printed, packed, and shipped directly to the buyer.

3. Intellectual Property

All artworks and designs on this website are the intellectual property of Maison Strobel. Purchasing a print or commission grants you a non-commercial, personal right to display the physical artwork only.

You may not:

  • Digitally reproduce or distribute the artwork

  • Use it for commercial or promotional purposes

  • Edit, trace, or create derivatives of the artwork

All rights not expressly granted remain with Maison Strobel.

4. Commissions

  • Commissions are offered at the sole discretion of Maison Strobel.

  • A non-refundable deposit may be required before work begins.

  • Once complete, your commissioned artwork will be sent to you as a physical fine art print.

  • Commission pricing, process details, and timelines are outlined on the Commissions page.

  • You may use the commissioned print for personal display only.

Maison Strobel may request permission to publicly display or sell a commissioned artwork as part of the larger collection. No such use will occur without your explicit prior consent.

5. Pricing and Payment

  • All prices are listed in United States Dollars (USD).

  • Payment must be made in full before an order is processed or a commission is started.

  • Payments are handled securely via the methods provided at checkout.

6. Shipping

  • Shipping is free worldwide; costs are included in the listed prices.

  • Orders are shipped to the address provided at checkout.

  • Maison Strobel is not responsible for incorrect shipping details entered by the customer.

  • Delivery times vary by location and carrier, typically ranging from 5 to 14 business days.

  • Maison Strobel is not liable for delays, customs clearance issues, or lost shipments caused by postal carriers or local authorities.

  • Customers are solely responsible for any customs duties, taxes, or import fees required by their country.

7. Returns and Refunds

  • Standard prints may be eligible for a replacement or refund if they arrive damaged or defective. You must contact Maison Strobel within 7 days of delivery with photo evidence.

  • Commissions and custom prints are final sale and non-refundable once work has started or the item has shipped.

  • Refunds will not be issued due to subjective preferences once the artwork matches the description and reference material agreed upon.

8. Limitation of Liability

Maison Strobel makes every effort to ensure quality and accurate fulfillment. However, all prints and services are provided "as is", meaning without guarantees beyond what is explicitly stated.

Maison Strobel is not liable for:

  • Incidental costs, such as return shipping or customs fees

  • Consequential damages, such as lost profits, delays, or emotional distress

  • Any indirect losses arising from the purchase or use of the artwork

Your sole remedy in the event of a problem is a replacement or refund, subject to these terms.

9. Privacy

Your personal data is handled according to Maison Strobel’s Privacy Policy. Information is collected solely for order fulfillment, communication, and legal compliance. It will never be sold or shared with third parties unrelated to your order.

10. Legal Compliance

Maison Strobel complies with Swiss commercial regulations.
The required business contact information is provided on the Impressum page in accordance with legal requirements.

11. Changes to These Terms

Maison Strobel reserves the right to update or modify these Terms at any time. Continued use of the site and its services constitutes acceptance of any changes.

12. Governing Law

These Terms are governed by the laws of Switzerland.
Any disputes arising in connection with this website or Maison Strobel’s services shall be subject to the exclusive jurisdiction of the competent courts of Switzerland.

Questions or concerns?

Please use the Contact page for inquiries about these Terms or anything else.